Frequently Asked Questions
- Is online gambling legal?
- Is your company licensed to operate gambling software?
- How old do I need to be to play?
- Are my winnings subject to taxes?
- How do I get started?
- What will appear on my credit card statement?
- What is my PIN? Why do I have to have one?
- How am I assured that the cards are being dealt fairly?
- What is Free Money?
- What is Club Cash?
- Who should I contact if I have questions or problems?
Is online gambling legal?
Gambling online for real money is legal in most countries. However, some
countries do not allow online gambling. You must abide by the applicable laws
in your jurisdiction or area. In order to play for real money you must first
consent to our Terms and Conditions.
Is your company licensed to operate gambling
software?
Vegas24 is legally licensed to operate by the government of
Costa Rica. www.vegas24.com is wholly owned and operated by V24 Processing Ltd.
How old do I need to be to play?
To play for real money you must be a minimum of 18 years of age. In some
jurisdictions you might need to be older. You must abide by the applicable
laws in your area. If you are not of legal age you can practice and
participate in all games where real money is not involved.
Are my winnings subject to taxes?
It is your responsibility to find out what the tax implications are in your
jurisdiction. Every country has unique tax laws and it is up to you, the
player, to pay taxes on your winnings as applicable.
How do I get started?
You can play our games for free without creating an account by using
“Practice Mode.” To play for real money, you need to create an
account. After your account is created you will need to deposit funds into
your account (credit cards will be debited directly). As soon as money is in your account you will receive an email with the confirmation of the transaction for your records. We recommend to print out a copy of the transaction, including the cancellation regulations and payment methods, and retain it at an easily accessible place. We also recommend to print out the rules of the games and keep them at an easily accessible place. Now you can start playing our casino games, bet on your favorite sports, or play poker.
What will appear on my credit card statement?
Transactions will appear on your card statement as MC VEGAS24.COM
What is my PIN? Why do I have to have
one?
Your PIN is your Personal Identification Number. This number is needed for you
to have the ability to withdraw any money. Your PIN is distributed via e-mail
during the account creation / deposit process. One of the most important
aspects of your gaming account is the highest level of security we provide.
We want you to rest assured that your funds are always safe. You should never
inform other people of your PIN.
How am I assured that the cards are being
dealt fairly?
Our software has been certified by Technical Systems Testing (TST), an internationally recognized Accredited Testing Facility. We have taken extreme measures to ensure all of our games are played out as
randomly and fairly as possible. Every casino game in our repertoire adheres
strictly to the gaming regulations of Nevada.
Using advanced random number generation technology, we are confident that all cards are dealt randomly and fairly. This produces numbers that are as close to true random numbers as possible.
What is Free Money?
Free Money is the currency we use when you are awarded any type of bonus
money. Bonuses can be earned when you make a deposit, through redeeming your
Club Cash points, or by spinning the Big Wheel 'O' Free Money.
Free Money cannot be withdrawn from your account. As you play any of our games your Free Money balance will be used in tandem with your real money at a ratio determined by the casino and sportsbook management. Please consult the bonus section of the site for rules on free money or contact support@Vegas24.com. Please note that all bonuses and the rules of play for the free money is offered at the discretion of the casino management and bonuses and rules may change from time to time.
* Free Money may not be available for use in all casino games at management's discretion.
What is Club Cash?
Club Cash is the name of our incentive rewards program as well as the name of
the points you earn when you play any of our casino games. Each game gives you
a different amount of points that you can use to redeem for cash and prizes.
To learn more about Club Cash or to redeem your Club Cash points,
click here.
Who should I contact if I have questions or
problems?
If you are having any problems with your account or your software, contact our
customer service at:
- E-mail assistance:
- support@Vegas24.com (all customer queries will be answered within 48 hours)
- North America:
- 1-800-809-9460
- United Kingdom:
- 0-888-243-0563
If you live outside of these areas please do not hesitate to use our live chat to invite one of our representatives to give you a call.
